REMOTE SUPPORT
Daily performance can be affected by downtime, slow running PCs and out-of-date software. How do you ensure yours is running smoothly while concentrating on doing your day job? With Managed Workstations, everything is taken care of 24/7. Our service consists of three separate elements which you can build up to give yourself complete peace of mind and enhanced performance.
MONITORING - 24/7 PC health check identifies issues early on and keeps your systems running
MAINTENANCE - Automatic patching and updating improves PC performance and helps you to work smarter
SUPPORT - Combines monitoring and maintenance with helpdesk support which reduces downtime
Daily Monitoring
We'll check:
- Your backup is complete to make sure your data is safe
- Your antivirus pattern file to make sure your protection is always up-to-date
- Your disk space to ensure your system won't crash and your workers aren't left unproductive while you recover
- Your relevant patches are up-to-date and applied for the products of all of the key software vendors
- Your hard disk and memory health to ensure your system is always in peak operating condition
- Your Critical Event Logs to spot other developing problems that could cause downtime during the day.
Automation
This service is performed automatically – so it's guaranteed to happen even if staff are sick or on holiday. If we find problems, we'll immediately alert a technician so we can act fast to cut potential downtime. We'll even send you a short note every week to confirm the checks carried out and their results.